Refund Policy

1Deposits & Payments

Deposits made to your LuckVerse Bingo wallet are generally non-refundable once they have been successfully credited.

• Please verify your payment details before making any deposit.
• Duplicate transactions should be reported immediately to our support team.
• Failed or pending transactions will be reviewed before any refund decision is made.
• Refunds are not provided for user errors such as entering incorrect payment amounts or details.

2Game Entry Refunds

Refunds for game entries are only considered under specific circumstances.

• If a game is cancelled before it starts, eligible entry fees may be refunded.
• Technical failures may be reviewed individually.
• Completed games are not eligible for refunds.
• Official server records are considered final in all refund decisions.

3Refund Processing

Approved refunds will be processed as quickly as possible.

• Refunds are generally returned using the original payment method.
• Processing time depends on your bank or payment provider.
• Identity verification may be required before processing.
• Fraudulent or abusive refund requests will be rejected.

4Need Help?

If you believe you are eligible for a refund, please contact the LuckVerse Bingo support team with the following information:

• Registered Mobile Number
• Transaction ID
• Payment Screenshot (if available)
• Description of the issue

Providing complete information helps us review your request more quickly.